Privacy Policy

Privacy Policy

Last Updated: October 19, 2026

This Privacy Policy sets out how EV Shield (www.evshield.in) uses, stores, and protects any information that you give EV Shield when you use this website, our mobile applications, Charge Point Management System (CPMS) platform, and Charge Point Operator (CPO) network services.

EV Shield is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, mobile applications, or charging stations, you can be assured that it will only be used in accordance with this privacy statement.

EV Shield may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

1. Information We Collect

We may collect and process the following information across our digital platforms, EV charging stations, and partnership portals:

  • Identity Data: Name, date of birth, and vehicle details (make, model, VIN, EV connector type).

  • Contact Data: Email address, telephone number, mobile number, and postal address.

  • Demographic Data: Postcode, location preferences, interests, and property site addresses (for FOCO/commercial franchise inquiries).

  • Transaction & Financial Data: Billing address, transaction history, energy consumption (kWh), charging session logs, and payment details (processed securely via PCI-DSS compliant payment gateways; EV Shield does not store full credit or debit card numbers).

  • Technical & Telemetry Data: IP address, device hardware model, operating system, browser type, precise GPS location (for locating the nearest electric charging station), and station telemetry.

  • Survey & Feedback Data: Information relevant to customer surveys, promotional offers, and support inquiries sent to csd@evshield.in

2. What We Do with the Information We Gather

We require this information to understand your needs, deliver reliable charging services, and provide you with a better service, particularly for the following reasons:

  • Internal Record Keeping: Managing accounts, tracking charging sessions, and executing FOCO partner revenue settlements.

  • Product & Service Improvement: Enhancing our charging software, CPMS platform, station reliability, and customer app features.

  • Promotional Communications: We may periodically send promotional emails or communications about new products, special offers, expansion of our CPO network, or other information which we think you may find interesting using the contact details you have provided.

  • Market Research & Personalization: From time to time, we may use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may also use the information to customize our website and mobile applications according to your interests.

  • Service Fulfillment & Support: Authenticating charging sessions, handling payments, dispatching digital receipts, and providing 24/7 technical customer support.

3. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access, disclosure, or alteration, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online and through our CPMS hardware network. All digital transmissions are protected using Transport Layer Security (TLS/SSL) encryption.

4. How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive or mobile device. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences.

  • Traffic Log Cookies: We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

  • Overall Functionality: Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

  • Managing Cookies: You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

5. Links to Other Websites

Our website (www.evshield.in) and mobile application may contain links to other websites of interest, such as mapping services, DISCOM portals, or payment gateways. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, EV Shield cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

6. Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Direct Marketing Opt-Out: Whenever you are asked to fill in a form on the website or app, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

  • Changing Your Preferences: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at csd@evshield.in

  • Third-Party Sharing Policy: We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

  • Access to Information: You may request details of personal information which we hold about you under applicable data protection regulations. A small administrative fee may be payable where permitted by law.

  • Data Correction & Rectification: If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the addresses below. We will promptly correct any information found to be incorrect.

7. Contacting Us

If there are any questions, grievances, or data requests regarding this privacy policy, you may contact us using the information below: